Terms of Business

In these Terms and Conditions (“Terms”) the following words and phrases shall have the following meanings:

• “The Buyer” means the person or business who purchases goods from the Company.

• “The Company” means Hooton Group Limited t/a clickbathrooms.com.

• “Contract” is the contract between the Company and the Buyer, which shall be deemed to incorporate these Terms.

• “Goods” means any goods agreed in the Contract to be supplied by the Company to the Buyer.

• “Place of Delivery” means the place to which the Goods are to be delivered.

In these Terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted, or replaced from time to time.

The Contract shall be governed by these Terms and will form part of the agreement between the Buyer and the Company.

The Company does not disclose the Buyer’s information to third parties, other than when order details are processed as part of order fulfilment. In this case, the third party will not disclose any of your details to another party.

The Company may send you information from time to time via email or post if we believe it may be of benefit to you.

Cookies are used on this site to track website statistics (not including personal details) and store your login credentials if you choose to use the “remember me” feature

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Cookies can be turned off in your browser via Tools > Internet Options > Privacy. Disabling cookies may prevent you from placing orders or using other features.

Any dates specified by the Company for delivery are estimates only. The Company is not liable for any direct, consequential, or economic loss arising from delivery delays. If you require a guaranteed delivery date, please contact us directly to confirm.

Please read our Delivery & Returns Policy carefully, as it forms part of these Terms and Conditions and sets out important information about delivery times, cancellations, missed deliveries, change of delivery address and returns.

• Important: Do not schedule an installer until all goods have arrived and been checked.

• We do not deliver to areas over water from Great Britain such as Ireland, Northern Ireland - Scottish Islands, Isle of Man or the Isle of White - this list is not exhaustive

• Goods must be checked upon receipt. Any damages or shortages must be reported within 24 hours.

• If goods are taken overseas and found unsuitable, any replacements will be sent to the original UK delivery address. We will not be liable for international shipping or associated costs.

• Hardware may be delivered separately from glass components. In this case, an email will advise you of the approximate delivery schedule.

• If goods are left in a safe place without a signature at your request, you accept full responsibility from that point. We’re unable to refund or replace items lost, stolen, or damaged after delivery.

Risk in the Goods passes to the Buyer upon delivery. Ownership remains with the Company until full cleared payment is received.

Goods will not be delivered until full payment is received. Once payment is made, written confirmation of the transaction will be sent within 24 hours.

The Company warrants that the Goods are of satisfactory quality.

If the Buyer wishes to make a claim under this warranty, written notice must be given to the Company within 30 days of discovering the defect. The Buyer must also give the Company a reasonable opportunity to inspect the Goods. The Company may request photographs via email to verify the issue.

The warranty will be void if:

• The Buyer continues to use the Goods after giving notice of a defect.

• The Goods are altered or repaired without prior written consent from the Company.

The Company’s liability under this warranty is limited to:

• Repairing the Goods,

• Replacing the Goods, or

• Refunding the purchase price of the Goods.
• The goods are taken to destinations offshore to the mainland UK

All products supplied come with a minimum one-year guarantee. Any extended warranties advertised are provided by the manufacturer. The Company will act as your point of contact for warranty issues.

Extended warranties do not cover wear-and-tear items such as seals, door rollers, and hinge gaskets This list is not exhaustive. If items need replacing please contact hello@showerdoorbuilder.com

Glass Tolerances and Glass Standards:

All glass is cut and toughened to industry standards. Minor variations in size and shape may occur. Specifications are available upon request.

All our toughened glass is legally required to carry a small manufacturer’s stamp to confirm that it meets British Safety Standard BS EN 12150. The stamp is discreetly etched onto the corner or edge of the glass during the toughening process and cannot be removed without damaging the glass. We always position the mark in an unobtrusive location, so it has minimal visual impact while still ensuring full compliance and traceability.

During the toughening process, glass can develop a slight natural bow. This is a normal characteristic of toughened glass and is within the acceptable tolerances set by industry standards.

Finish Variations:

The exact finish or colour of hardware may vary depending on the manufacturer and the type of metal. Some coatings are hand-finished and may include minor imperfections that are unique to each product.

"Hardware Colour Disclaimer

Please note that hardware colours may vary between manufacturers. It is the Buyer’s responsibility to ensure the correct colour is selected when ordering. If unsure, please contact hello@showerdoorbuilder.com to request a colour chip. Colour chips are available for purchase."

"Note: Hinges used in our products are not watertight and are not designed to have water directed at them. Take care when planning your shower setup to avoid direct water exposure to these components."

The Goods we supply are made to order and are therefore exempt from standard cooling-off periods and Distance Selling Regulations related to returns.

Please note

Cancellations

Our system is fully automated. Once your order is placed, it goes straight into production and cannot be changed, amended, or cancelled. We operate a 24 hour production line to handle order volumes.

Hardware

If you wish to exchange your hardware (e.g. change handles or finishes), this may be allowed only if the items are unused, as new, and remain in their original packaging.

• Exchanges must be pre-approved by the Company and you should request this by email to hello@showerdoorbuilder.com

• A 15% handling fee will be applied.

• Return shipping and shipping costs are the responsibility of the Buyer as are re-delivery costs
• Hardware will only be shipped once the original hardware has been returned and inspected
• Should you wish to match existing hardware we recommend that you purchase a colour swatch in advance from our website - If you request a hardware colour that is not on our website this is a special order - these items cannot be returned.

The Company’s total liability under the Contract shall not exceed the price of the Goods. The Company shall not be liable for any indirect, consequential, or economic loss.

1. All goods must be checked before installation for size, condition, and quality. Once installed, the Buyer is deemed to have accepted them. Goods should be full inspected within 24 hours of delivery to ensure condition.

2. Walls must be smooth and plumb. Bowed walls or walls with raised borders are not compatible unless pre-agreed. It is the customer’s responsibility to ensure that all walls and fixing surfaces are suitable, solid, and capable of safely bearing the weight and load of the shower door and any associated fittings.

3. Shower trays must be appropriate for the chosen door system and have adequate drainage and fall.

4. Remedial work is the responsibility of the Buyer if site conditions are unsuitable.

5. The Company is not liable for any delay or cost due to incorrect goods, delivery issues, or misfit.

6. Do not schedule an installer until all items have arrived and have been verified as correct and undamaged.

7. Installation must be carried out by a competent professional. Take extra care with frameless glass installations.

8. If in doubt, consult the manufacturer or a qualified installer before proceeding.

"Note: Hinges are not watertight. Seals are water-resistant only. Shower heads should not point directly at hinges. Corners may feature a small 3mm radius."

• All after-sales communication will be handled via email, except for delivery arrangements, which may involve telephone contact. Please contact us at hello@showerdoorbuilder.com

• Calls may be recorded for training and monitoring purposes.

• Installation guides will be sent by email prior to delivery. Please forward these to your installer before they attend your property. For a further copies go the 'helpful links' this can be found at the bottom of every web page. A diagram of your specific design will be included with the hardware you receive.

Trade Account Eligibility

Trade accounts are available to verified professionals and businesses operating within trades associated with the installation, supply, or purchase of shower doors and related bathroom products.

Examples of eligible applicants may include, but are not limited to:

Bathroom fitters and installers

Builders and construction contractors

Plumbers and plumbing merchants

Interior designers and architects

Property developers or refurbishment companies

This list is not exhaustive, and eligibility will be assessed on a case-by-case basis.

All trade account applications must be submitted online through our website. Each application will be individually reviewed and assessed by our team, and this process may take up to 24 working hours from submission.

As part of our verification process, we will consider factors such as:

Evidence of business activity related to the trade (e.g., website, social media presence, or trade listings)

Valid VAT registration number

Company registration number (where applicable)

Other indicators confirming that the applicant is a genuine tradesperson or business operating within a relevant industry

We reserve the right to approve or decline any trade account application at our sole discretion. Approval is not guaranteed and may be withdrawn if false or misleading information is provided.

We also reserve the right to suspend or withdraw trade accounts at any time and without prior notice, including where continued eligibility cannot be confirmed or where the account is not being used in accordance with our terms.